CommitCRM is a complete PSA ( Professional Services Automation) solution that includes CRM, service, dispatching, contracts, billing and additional features designed specifically for your computer repair, computer services or managed services (MSP) business.

Personalize relationships by centrally managing customers, contacts and leads together with ALL their related data - open/closed Tickets, scheduled Appointments, open Tasks, Service Contracts, Assets (customer equipment and software licenses), linked Documents, Sales Opportunities and more.

CommitCRM improves your ability to dispatch by integrating the Calendar and the Dispatcher control board into one single window. This enables you to view the calendars for selected technicians, and see a 'dispatcher view' that displays the schedules of technicians side by side (each in its own column), as well as all the open Tickets that were selected to be displayed on the Dispatcher board.

CommitCRM includes an Asset management feature that lets you easily track and manage customer equipment, PC inventory and software licenses/subscriptions.

Increase your revenues by easily entering Charges for labor services you provide, expenses, products and parts.

Each incident, problem, or job you handle for a given customer is managed in CommitCRM using a Ticket.

Using Tickets, you can easily track and manage all services you provide: Phone support, installation of new PCs, router setup, anti-virus updates, server administration, printer repair, fixing network configuration problems, and more.

 

To dispatch an open Ticket to a technician, simply drag the Ticket from the bottom and drop it on the Employee column at the desired time.

Using the Commit-Outlook Sync module, all schedules can be synchronized between Commit and Outlook®.

Easily View a complete service history for each Asset, schedule preventive maintenance technician visits, track warranties expirations and much more.

Three types of Charges can be tracked in CommitCRM:
   Labor Charges for services provided
   Expense Charges for expenses such as travel and delivery
   Parts Charges for parts or products used

All charges are entered under one of the Account's active Contracts - Standard, Block of Time, Block of Money, Block of Tickets etc.

When the Commit-QuickBooks Link is in use, it is easy to create invoices in QuickBooks based on Charges entered in Commit.