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Search: Posts Made By: scoplin
Forum: RangerMSP Software Discussion Forum (CCRM) September 21st, 2018, 10:47 AM
Replies: 16
Posted By scoplin
Guys, make sure you are checking in your CommitCRM outbox folder and reading each of the failed emails (it's ok to just move them to another temp folder and then open them with notepad). I have found...
Forum: RangerMSP Software Discussion Forum (CCRM) March 20th, 2018, 03:11 PM
Replies: 5
Posted By scoplin
I'll try to clarify and hopefully I won't be too dense on this.

So we have clients that purchase a block of at least 15 hours a month and in return, they get an over all discount on labor. They pay...
Forum: RangerMSP Software Discussion Forum (CCRM) March 20th, 2018, 11:49 AM
Replies: 5
Posted By scoplin
Thanks! Looks like I got this going.

For clients with a minimum block of hours (for example, 15hrs a month) that get billed $100/hr, are we able to get CommitCRM to acknowledge on their invoice a...
Forum: RangerMSP Software Discussion Forum (CCRM) March 1st, 2018, 08:02 AM
Replies: 12
Posted By scoplin
Thank you. It's the follow up emails and auto close that we are hoping to see in the future.
Forum: RangerMSP Software Discussion Forum (CCRM) February 28th, 2018, 04:33 PM
Replies: 5
Posted By scoplin
Subscribed to this!

Webroot's login and 2fa means that URL lookups won't work with them.

If you get anywhere with this, please keep the rest of us updated. Continuum doesn't have a good integration...
Forum: RangerMSP Software Discussion Forum (CCRM) February 28th, 2018, 04:29 PM
Replies: 12
Posted By scoplin
I have seen this discussed before and wanted to check if there was any luck on setting a status of "waiting for customer" and have it send X number of emails to the email recipients on the ticket...
Forum: RangerMSP Software Discussion Forum (CCRM) February 28th, 2018, 04:27 PM
Replies: 10
Posted By scoplin
I get replies to closed tickets going to the manager's email. It's that tech's responsibility to punt that ticket back over to dispatch to get action on it. It's not a perfect system, but it's how we...
Forum: RangerMSP Software Discussion Forum (CCRM) February 28th, 2018, 04:25 PM
Replies: 5
Posted By scoplin
Is there a way for us to set up 1 labor item (support, for example, and synced to QuickBooks) and it has a rate of $150. Then if the client has a labor rate of $125, CommitCRM passes the charge...
Forum: RangerMSP Software Discussion Forum (CCRM) December 1st, 2017, 01:09 PM
Replies: 15
Posted By scoplin
I was running into the same issue with Continuum sync stopping randomly. It seems to happen quite often for a day/week, then be good for several weeks, then start over again. I wonder if the server...
Forum: RangerMSP Software Discussion Forum (CCRM) August 24th, 2017, 02:11 PM
Replies: 5
Posted By scoplin
When you remote to your Windows 10 PC, are you using something like LMI or Teamviewer or RDP to the desktop? If RDP, this will be what you get. Commit detects it's running from an RDP desktop. If you...
Forum: RangerMSP Software Discussion Forum (CCRM) July 25th, 2017, 02:52 PM
Replies: 11
Posted By scoplin
I'll try to remember to come back to this and update it when/if I settle on something. I am also set for email notifications on this thread, so feel free to poke for an update in a few weeks.
Forum: RangerMSP Software Discussion Forum (CCRM) July 25th, 2017, 07:09 AM
Replies: 11
Posted By scoplin
Hipchat is something I was recommended from another source as well.

My goal is to find something that allows users to text the tech group to communicate as well (creating a new private group chat)....
Forum: RangerMSP Software Discussion Forum (CCRM) July 21st, 2017, 08:58 PM
Replies: 11
Posted By scoplin
Hipchat offers some integrations. Dunno if it's something that will work out.
Forum: RangerMSP Software Discussion Forum (CCRM) July 21st, 2017, 10:36 AM
Replies: 11
Posted By scoplin
With Skype's latest update to be more like instagram and snapchat, we are exploring other options for internal chat with our techs and other MSP's we work with. A nice to have would be a way to...
Forum: RangerMSP Software Discussion Forum (CCRM) June 12th, 2017, 03:52 PM
Replies: 4
Posted By scoplin
I'm interested
Forum: Running an IT Services Business May 10th, 2017, 10:24 AM
Replies: 10
Posted By scoplin
We have implemented 2FA across all of our platforms that support it (RMM, Screenconnect, O365) and CommitCRM is the last one on our list.

Glad to know it's coming. Is there any rough ETA for it on...
Forum: RangerMSP Software Discussion Forum (CCRM) May 10th, 2017, 09:58 AM
Replies: 10
Posted By scoplin
+1 for something like this.

Like Nattivillin said, they do manual reminders of tickets. If we could have a status that was "Waiting on Customer" that we can assign tickets to, the assumption would...
Forum: RangerMSP Software Discussion Forum (CCRM) March 9th, 2017, 03:50 PM
Replies: 1
Posted By scoplin
I'm still on version 14. Starting this morning, we have been having an issue with Continuum updates not syncing over. I've rebooted my CommitCRM server 2-3 times. We had another issue with email...
Forum: RangerMSP Software Discussion Forum (CCRM) March 9th, 2017, 12:26 PM
Replies: 1
Posted By scoplin
We don't get it that bad, but we do get ticket replies to unrelated issues.

It does boil down to user training. When we ran spiceworks years ago, we could combine tickets in 2-3 clicks. It's a...
Forum: RangerMSP Software Discussion Forum (CCRM) March 8th, 2017, 01:19 PM
Replies: 4
Posted By scoplin
For example, will it index and search document contents of uploaded documents? (word, excel, pdf that has been OCR'ed)
Forum: RangerMSP Software Discussion Forum (CCRM) March 8th, 2017, 01:18 PM
Replies: 4
Posted By scoplin
This is what I'm looking for! I'm playing around with it and will update if I hit any questions. Are there any fields it doesn't search or limitations that I should be aware of?

I didn't see...
Forum: RangerMSP Software Discussion Forum (CCRM) March 8th, 2017, 12:59 PM
Replies: 9
Posted By scoplin
+1 currently using LastPass and we make use of the mobile feature of that and secure notes
Forum: RangerMSP Software Discussion Forum (CCRM) March 8th, 2017, 12:47 PM
Replies: 4
Posted By scoplin
Is there a way to search for information centrally in CommitCRM? For example, I want to find an IP address 192.168.0.54 and anything related to it at a client site. So I would want to search for that...
Forum: RangerMSP Software Discussion Forum (CCRM) March 2nd, 2017, 05:44 PM
Replies: 5
Posted By scoplin
You sir, are a gentleman and a scholar. I ran an online repair and now my reports print preview with no issues.
Forum: RangerMSP Software Discussion Forum (CCRM) March 2nd, 2017, 02:00 PM
Replies: 5
Posted By scoplin
Strange. This is happening both on my Commit server (2012 R2) and workstation (10 Enterprise), so I don't think it's computer specific.

First error: http://imgur.com/8gUnnhO

Second Error:...
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